Difficult Conversations: How to Discuss What Matters Most

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The Tenth-anniversary version of the New York Occasions enterprise bestseller-now up to date with “Solutions to Ten Questions Individuals Ask”

We try or keep away from tough conversations each day-whether coping with an underperforming worker, disagreeing with a partner, or negotiating with a consumer. From the Harvard Negotiation Undertaking, the group that introduced you Attending to Sure, Tough Conversations gives a step-by-step strategy to having these robust conversations with much less stress and extra success. you will discover ways to:

· Decipher the underlying construction of each tough dialog
· Begin a dialog with out defensiveness
· Hear for the which means of what’s not mentioned
· Keep balanced within the face of assaults and accusations
· Transfer from emotion to productive drawback fixing

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Difficult Conversations: How to Discuss What Matters Most
Difficult Conversations: How to Discuss What Matters Most

$12.90

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