The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder

The definitive information to eliminating the forces that make it tougher, extra sophisticated, or downright unattainable to get issues carried out in organizations. Discover out why Adam Grant says “If each chief took the concepts on this ebook severely, the world can be a much less depressing, extra productive place.”

Each group is tormented by damaging friction. But some types of friction are extremely helpful, and leaders who try to enhance office effectivity usually make issues even worse. Drawing from seven years of hands-on analysis, The Friction Mission by bestselling authors Robert I. Sutton and Huggy Rao teaches readers the way to turn into “friction fixers.”

Sutton and Rao kick off the ebook by unpacking how expert friction fixers assume and act like trustees of others’ time. They supply friction forensics to assist readers determine the place to avert and restore dangerous organizational friction and the place to keep up and inject good friction. Then their assist pyramid exhibits how friction fixers do their work, from reframing friction troubles they will’t repair proper now, in order that they really feel much less threatening, to designing and repairing organizations. The guts of the ebook digs into the causes and options for 5 of the commonest and damaging friction troubles: oblivious leaders, addition illness, damaged connections, jargon monoxide, and quick and frenzied folks and groups.

Sound acquainted? Sutton and Rao are right here to assist. They wrap issues up with classes for main your personal friction venture, together with linking little issues to large issues; the facility of civility, caring, and love for propelling designs and repairs; and embracing the mess that’s an inevitable a part of the method (whereas nonetheless making an attempt to wash it up).