We live in a world of very diverse cultures with different values, beliefs and practices. As educators, we need to be certain that we arm our employees with information that will preclude mistakes that offend others out of ignorance for their particular belief system.
Participants will learn the differences in values, beliefs, and practices, plus how different cultures interpret body language, eye contact, gestures, space, touch, time, spatial arrangement and other non-verbal symbols. Drivers and assistants will learn the differences between cultures’ oral communication, to include, conversational style, understatement and exaggeration, compliments and silence. Important to the module is understand the value of having bias-free language and understand their own personality style and tolerance of other personality styles.
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