Research indicates that relationships are the most significant predictor of life satisfaction and overall well-being. Conflict is an essential part of change. Managed properly, conflict generates new ideas, helps evaluate options and reveals people’s issues to solve. While many shy away from addressing or managing these conflicts, how we manage it can make all the difference. In this session, we will explore proven strategies for de-escalating tensions, promoting understanding, and reaching mutually beneficial outcomes. Whether you’re dealing with disputes at work, within your community, or even at home, this webinar will equip you with practical tools to navigate conflicts confidently and skillfully.
Key Topics Covered:
– Understanding conflict and its causes
– Different conflict resolution styles and when to use them
– Communication styles and how they cause conflicts
– Strategies to enhance the skills of conflict resolution and healthy communication at the workplace and interpersonal relationships
– Practical tips for managing emotions and staying calm under pressure
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